Privacy Policy | Bennett Carroll Solicitors

Bennett Carroll Conveyancing Website Privacy Statement

Bennett Carroll Holdings Pty. Ltd. owns this Website,

WE have adopted the following Privacy Statement to ensure that our procedures are compliant with the Australian Privacy Principals as set out in the Privacy Act (1988) (Cth). This policy statement discloses our privacy practices and contains detailed information about the following:

WE will update this Privacy Statement from time to time so please check back periodically. The date of the last update is displayed at the end of this Privacy Statement.

If at any point We decide to use personal information in a manner substantially different from that stated at the time it was collected, We will post such changes on the Website prior to implementing them.

What information of yours do WE collect?

Our goal is to become a favoured and trusted Internet destination by providing the information, services, and product offerings that are most relevant to you. To achieve this goal, WE must collect information so We can understand what makes you different from our many other unique users.

Information collected online is usually defined as being either anonymous or personally identifiable.

Anonymous information refers to data that cannot be tied back to a specific individual. For example, WE collect some information each time a visitor comes to a Website page so We can improve the overall quality of the visitor’s online experience. This information may include referral data (eg, the address of the last URL a user visited prior to clicking through to the Website), usage data, and browser and platform type. WE also collect aggregate search terms from search services for internal reporting. WE collect this user information for purposes of product monitoring, product improvement, and targeted advertising. You do not have to register with WE before We can collect some of this anonymous information.

Personally identifiable information or personal information refers to data that may tell us specifically who you are, such as your computer’s IP address, name and postal address, which may be collected in addition to the anonymous data described above.

WE may collect information in the following ways:

Directly from you using the following methods:
1. Subscription registration: when you subscribe to the Website and our other information services.
2. Information requests: In addition to registration on the Website, We may ask you for your personal information at other times, including in relation to submission of data about your property and business.
3. Correspondence: If you contact US, we may keep a record of that correspondence for that purpose. (eg, we use the information provided so that we may contact you to respond to your email).
Indirectly using the following methods:
1. If you are one of multiple users on the one account established by an entity who created that account with US for the use of the Website, from that account holder.
2. Collecting your usage and device data.

What are “cookies” and how does the Website use them?

In addition to the personally identifiable information that WE actively or directly collect, We may also collect anonymous information passively or indirectly using cookies.

A cookie is a small text file containing a unique identification number that is transferred from a Web site to the hard drive of your computer. A cookie will not let a Web site know any personally identifiable information about you, such as your real name and address.

To help serve you better, WE may use cookies to:

Remember your Web browser so We can offer and provide personalised services. We may use cookies to store and sometimes track information about where a Web browser has visited on our Website.
Save your preferences so that you will not have to re-enter them the next time you visit.
Measure traffic patterns. Without cookies, it could be difficult for US to know which services are more popular than others.
Estimate audience size. Cookies let us know whether or not a Web browser has seen a particular page or accessed particular services.

The use of cookies is now an industry standard, and they are currently used on most major Web sites. Most Web browsers are initially set up to accept cookies. If you prefer, you can reset your browser to notify you when you have received a cookie. You can also refuse to accept cookies altogether. While WE do not require you to use cookies, keep in mind that certain services may not function properly if you set your browser to refuse all cookies.

What organisation is collecting the personal information?

When you register for a service within the Website, that information is collected and maintained by US though the Website unless specifically stated otherwise at the point of collection. If information is collected or maintained by any party other than US, this is set out in this Privacy Statement or We will inform you at the point of collection. If you do not want to share your information with that third party, you can choose not to use the Website or that service within the Website.

How do WE use the personal information We collects?

WE request information from our users so that users can enjoy customised experiences across the Website. The following are examples of how We may use the information We collect:

We may use your personal information to manage and provide our internet-based services including providing reports, databases, information about potential buyers.
We also may use your personal information to perform technical administration of the Website and our services including user support to assist you in using the Website.
WE may use aggregate data to perform statistical analyses of the collective characteristics and behaviour of our registered users and visitors, to measure user demographics and interests regarding specific areas of the Website and to analyse how and where best to use our resources. Without such data, We would not know which parts of the Website are the most popular, and We would not be able to change and update the content and services appropriately.
The Website collects an aggregate list of search terms from search services. This information is collected anonymously and used primarily for the purposes of product development, monitoring, and improvement, as well as targeting our services.
WE may, from time to time, use your personal information to contact you about changes or enhancements to products and services on the Website.

We may also use your personal information for any other purpose as authorised by you.

To whom do WE disclose the personal information?

We may disclose your personal information to:

Any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors as reasonably necessary for the purposes set out in this Privacy Statement.
If you are one of multiple users on the one account established by an entity who created that account with US for the use of the Website, that account holder.
Third party service providers who provide services to us to assist us with conducting our business activities such as Website hosting, data analysis, infrastructure provision, IT services; email delivery services, market research including analytics services, and other similar services.
Appropriate governmental authorities if required by law enforcement or judicial authorities to provide information on individual users. In matters involving a danger to personal or public safety, WE may voluntarily provide information to appropriate governmental authorities.

We may also disclose your personal information as otherwise authorised by you.

How can you access, edit or delete your personal information?

WE will undertake all reasonable steps to ensure that the information kept is accurate, complete and up-to-date. This includes promptly updating personal information when We are advised that the personal information has changed, checking our contact lists for accuracy, and providing you with simple means via your user profile to update your personal information. However, it is your responsibility to notify us of an update to your records when there is a change (eg, a change of your email address). WE will not be held responsible for any change of details if you have not contacted us to let us know of these changes.

What kinds of security procedures are in place to protect against the loss, misuse or alteration of your information?

The Website has security measures in place and takes reasonable steps to protect against the loss, misuse and alteration of your personal information under our control. We take many precautions to prevent such events including:

physical security such as security procedures for access to our business premises and storing paper documents in locked cabinets; and
IT security procedures including password protection, network firewalls, encryption, intrusion detection and site monitoring.

WE retain your personal information until it is no longer needed for the purpose for which it was collected and in accordance with legal requirements. Within a reasonable time after the expiry of this period, We destroy or permanently de-identify any of your personal information which is in our possession or control.

Complaints

If you have any questions about this Privacy Statement, or are concerned about the way We manage the personal information that We hold about you, or wish to make a complaint, please contact our Privacy Officer using the details below.

We will respond in writing to a written complaint within a reasonable time of receipt.

If you are not satisfied with our decision or response, you can contact us to discuss your concerns. You may also notify the Office of the Australian Information Commissioner (OAIC). Contact details for the OAIC can be found at the Website: www.oaic.gov.au.


Telephone:	1300 334 566
Address:	P.O.Box 6030 Upper Mt. Gravatt 4122
Email:	info@bcglaw.com.au

Published: 17 November 2020

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